RIFF Movies Archive

Department of Complaints. Caracas | Venezuela



United Kingdom England, 2009, HD - Color - 51'18''

DIRECTED BY:
Adriana Monagas

PHOTOGRAPHY:
William Ríos

EDITING:
Adriana Monagas

SET DESIGN:
Adriana Monagas

PRODUCER:
Laura Roquero

PRODUCTION:
Independent production by Adriana Monagas

STORY DESCRIPTION:

Caracas, Venezuela. Summer 2009. A Venezuelan Department of Complaints; a van, is traveling around the busiest streets of the Venezuelan capital. Frustrations and worries need to be heard. People go inside to deliver their complaints. Different faces, different screams come in and out. Collecting peoples complains, as they deliver them in the Department of Complaints, represents a unique radiography of Venezuelan social reality as never seen before. Following this strange mobile Department of Complaints is an occasion to discover this chaotic city. The van pass by The “Avila” mountain, squares, markets, parks, commercial roads and Metro stations. It stops occasionally to collect shouts... The cinematic experience is also an occasion to travel around Caracas for 51 minutes and approach the contrasts and beauties which typify the Venezuelan Capital. This documentary film delivers real problems within humor and sadness. A genuine folkloric department gives a touch of fun to the confessionary occasion. In this film you will see humorous comments made from a very wide range of spontaneous people. You cannot miss the opportunity to understand a country and its culture in the most extraordinary way.
DIRECTOR BIOGRAPHICAL NOTE:

ADRIANA MONAGAS - FILMMAKER AND DOCUMENTALIST
 Born in Caracas on July 16th of 1982, Adriana completed a degree in Journalism at “Universidad Catolica Andres Bello” in 2006, in Venezuela. She pursued a career in Independent Film and Television when she enrolled a Master Degree at University of East London in 2008, where she graduated with distinction. She is also a experienced producer on Radio. Over three years, she produced a successful Radio Programme at Ateneo FM in Venezuela, which developed her skills as a producer and researcher on any type of media.
 Her first Documentary “Department of Complaints. Caracas | Venezuela” made in 2009 is based upon real events and approaches to daily problems of simple people. Adriana, an Independent filmmaker and documentarian is interested on creative film productions that issues problems that challenge developing countries...

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